Evocative names and labels depicting pastoral scenes have convinced us that the liquid is the purest drink around. “But no one should think that bottled water is better regulated, better protected or safer than tap,” says Eric Goldstein, co-director of the urban program at the Natural Resources Defense Council (NRDC), a nonprofit organization devoted protecting health and the environment.
Creating a high performance work environment is a complex problem. We have to communicate a mission and values, train managers and leaders to live these values, and then carefully select the right people who fit. And once people join, we have to continuously improve, redesign, and tweak the work environment to make it modern, humane, and enjoyable.
But let me be clear – this isn’t like the bad old days of privatization. I was part of a group that those bad old days. We’re not talking about reviving an approach where the answer to poorly run public services, or unprofitable state-owned enterprises, was often an over-simplified attempt at privatization.