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The report, which includes clients' ratings in 18 key areas

The benefits of bad reviews very much depends on the proportion of good to bad. The , but there is a point at which they ring alarm bells for consumers. You need to give customers enough time to have received the product and had to chance to start using it and form an opinion, but it still needs to be sent when the purchase is fresh in the customer&aposs mind.

At our agency, I want to know about both good and bad reviews. We use all the info we get so we improve our products and services.

 - Find by sector &amp regionSearch and read our 2018 Outlooks

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